Terms of Service

PRODUCTION CUTOFF

All orders received after 2 p.m. PST will go into production the next working day. Contact us for rush orders. Prices are subject to change without notice.

COMMUNICATION

By setting up an account and registering with TravelArtPlus.com, you are agreeing that it is ok for us to contact you by email regarding information about your current jobs or possible future jobs, including but not limited to: promotions and coupons, invoices, issues with payment, special offers, etc. We also offer text-message notifications on your job's progress (opt-in only).

Automated emails will include an option for "opting out" of future electronic communications. If you do not see an opt-out option or you wish to discontinue future communication with TravelArtPlus.com customer service members, please let us know by email. In some cases we may call in addition to email, such as a processing delay on a time-sensitive job. You are responsible for following the progress of your job's production. We cannot be held responsible for missed emails, phone calls, bad phones numbers, etc. For this reason please be sure to include several valid contact options.

SHIPPING POLICY

All orders received after 2 p.m. PST will go into production the next working day. Rush orders are available (see below). Shipping costs for TravelArtPlus.com will depend on your job details, delivery-speed selection and location. Canadian shipments are subject to Brokerage Fees and Canadian Taxes.

All packages returned to TravelArtPlus.com due to customer error in address information can be re-shipped at the regular shipping cost. If TravelArtPlus.com has to change the shipping address after the order has been shipped there will be a $20.00 charge assessed to the customer.

SATISFACTION GUARANTEE

We stand behind the quality of our products and services so far as the criteria in question are within our control. If for any reason you are not satisfied with the job, please let us know within 30 days. This is the longest that we keep samples, so verifying errors beyond that becomes difficult. Orders are considered closed and cannot be reprinted, returned or refunded after 90 days.

Here is a partial list of examples where we may be at fault: Missed deadlines (when noted or ordered Guaranteed*), issues with printing quality (printer errors, color problems, overall images too dark or too light), and finishing options (cutting, binding, folding, etc.) are things we have some control over.

RETURNS / REFUNDS

Compensation for unsatisfactory jobs will be decided by the general manager and/or review board when necessary, on a case-by-case basis. Depending on circumstances, TravelArtPlus.com may issue a refund, a store credit or a reprint for all or part of the job.

  • Prints which are being refunded or reprinted must be returned using our complimentary UPS Return Services.

GUARANTEED DELIVERY / DEADLINES

The checkout process will display a calendar which shows a 3-day estimated range of delivery based on your job details, location, and our current production load.

  • Hard deadlines/delivery dates must be clearly stated in the Job Notes
  • If your deadline falls earlier than the estimated range (or on the first day of that range) you must click that day's associated Guaranteed Delivery price.
  • We cannot be responsible for missed deadlines or event dates which weren't noted or selected/paid for at checkout. Deadlines communicated via phone are not valid until your order is placed so we can match it up in our system.

SUPPLIED DIGITAL INFORMATION

All prices and quotes provided by TravelArtPlus.com assume the customer provides properly prepared files following TravelArtPlus.com file setup guidelines. The customer accepts all responsibility for supplied files that fail to output properly, contain errors or provide an unacceptable result. TravelArtPlus.com will make every effort to discover problems in the file's pre-flight stage but accepts no responsibilities for errors not detected. TravelArtPlus.com strives to provide the best quality possible but sometimes there are uncontrollable copy machine marks. These include drum marks, random dots, and even sometimes lines. To avoid this we recommend that your images be 300dpi (dots per inch)

INDEMNIFICATION

The customer affirms ownership of publication rights to all artwork, photos and other material submitted for printing and agrees to indemnify and hold harmless TravelArtPlus.com from any and all lost, cost, expense and damages on account of any and all manner of claims, demands, action and proceeding that may be instituted against TravelArtPlus.com on grounds that said printing violates any copyright or any proprietary right of any person, or that it contains any material that is libelous or scandalous, or invades any persons right to privacy or other personal right. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against TravelArtPlus.com provide that TravelArtPlus.com shall notify the customer with respect thereto. 90 days after an order is marked as shipped from our facility is considered final.

We reserve the right to refuse to any customer for reasons such as, but not limited to, hate speech, offensive material, pornography/sexual imagery, or excessively unpleasant or abusive communications with our team members. Prices may vary without notice. This terms and policy agreement applies to TravelArtPlus.com orders.